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Prices & Best Rate Guarantee;
What if I find a lower price after booking?
Special Internet Rate hotel reservations booked through this
site are guaranteed to be the lowest rate. If there is a
lower rate available for the same dates and the same hotel,
you must contact us prior to the property's cancellation
deadline of your "Special Internet Rate" reservation. We
will either refund you the difference or cancel the
reservations without penalty. This guarantee only applies to
rate indicated as "Special Internet Rates." It does not
apply to special events such as New Years and the Super
Bowl. To learn more or to claim a guarantee,
Click here.
Cancellation policy & How do I cancel my reservation?
When you are completing the Secure Lodging Reservation Form, the
Cancellation Policy will be provided in red or there will be a link
to read the cancellation policy. You can also view the property
information page to find the cancellation policy.
These policies
will vary from lodging to lodging, so you must read each one
carefully. In general, the standard increments are that you must
cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or
72 hours prior to your specified arrival; however, these are just
general guidelines and the specific policy of the property will
prevail.
If you cancel before the deadline, generally you will not
be charged a penalty by the lodging provider. Canceling after the
stated period will result in a cancellation penalty fee from the
lodging provider. Some reservations are non-refundable and cannot be
cancelled after booking.
If the cancellation is outside of the time allotted, you may be
charged for one night's stay including tax recovery charges and
service fees. Please read the specific cancellation policy provided
for each property on the site and in any emails regarding your
reservation.
Use the "View/Cancel
Reservation" link provided on the home page.
What is the Refund Policy?
We strive to provide the best service possible and will work on behalf of
our clients to rectify any regrettable circumstances pertaining to your
reservation. However, StripHotels.com acts only as an independent
agent to secure services of an air carrier, car rental supplier, hotel,
vacation rentals, or other travel related supplier. Therefore, we have no
control over personnel, equipment, or operations of these suppliers and
shall not be held liable for any inconvenience, personal injury, property
damage, or other loss incurred as a result of any wrongful acts, omissions,
or default on the part of the suppliers.
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to
contact us (only after reservation is made) with any inquiries regarding your request. For fastest
service, please include your "Booking Number" which you will receive after
you submit your booking.
Is it safe to use my credit card?
Yes, hotels require credit card details in order to guarantee your
reservation, and we take this matter very seriously. To ensure your
security, we utilize a secure commerce server "Secure Socket Layer (SSL)",
which encrypts the credit card number and encodes it into a non-usable form.
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info
section of the hotel description.
Cancellation
By making a reservation with a hotel, you accept and agree to the relevant
cancellation and no-show policy of that hotel, and to any additional
(delivery) terms and conditions of the hotel that may apply to your
reservation or during your stay, including for services rendered and/or
products offered by the hotel (the delivery terms and conditions of a hotel
can be obtained with the relevant hotel). The general cancellation and
no-show policy of each hotel is made available on our website at the hotel
information pages, during the reservation procedure and in the confirmation
email. Please note that certain rates or special offers are not eligible for
cancellation or change. Please check the room details thoroughly for any
such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to
the confirmation email and follow the instructions therein. Please note that
you may be charged for your cancellation in accordance with the hotel
cancellation and no-show policy. We recommend that you read the cancellation
and no-show policy of the hotel carefully prior to making your reservation. |
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