Special Internet Rate
reservations booked through this site are guaranteed to be the lowest rate
you can find.
If there is a lower rate
available for the same dates and the same hotel, you must contact us prior
to the property's cancellation deadline of your "Special Internet Rate"
reservation.
After verifying the lower rate,
we will, at our choice, either match the lower rate or cancel the
reservation without a cancellation fee.
This guarantee only applies to
rates indicated as "Special Internet Rates."
It does not apply to special
events such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc.
To learn more or to claim a
guarantee, read below.
FAQ - Frequently Asked
Questions
1. "What are the requirements
for claiming the Price Guarantee?"
You must have already booked a
prepaid reservation identified as a "Special
Internet Rate"
The completed
Price
Guarantee form must be submitted prior to the property's cancellation
deadline.
The lower rate must be available
for booking with identical specifications of the original request (ex: same
hotel, same date and same room type).
2. "If I am able to confirm a
lower rate, how do I contact you?"
We will respond via email within
4 hours during regular business hours, or if outside of regular business
hours, we will reply the next business day.
4. "How is my credit issued?"
Credit is issued directly to the
credit card provided at the time of booking. The credit will usually appear
on your statement within 7-10 business days.
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